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内容简介
日前,江苏南通崇川法院审理了一起生命权纠纷案件,引发关注。
2021年12月19日夜晚,保某在四川南通一餐厅用餐后醉酒,请餐厅服务员帮忙叫网约车,网约车司机蔡某接单后发现无法确定目的地,将保某扶下车,开车离开并自行取消平台订单。次日,保某被发现溺亡于附近河道内。死者家属认为司机蔡某和网约车平台公司对保某的死亡负有责任,向法院起诉并索赔87万余元。
法院一审判决,司机蔡某需承担次要责任,网约车平台公司承担15%的赔偿责任,支付赔偿款186489元。(据2月3日央广网)
相关新闻报道截图
网约车司机接到了醉酒的乘客,无法顺利沟通,或许是疏忽大意,缺乏安全意识,或许是自私冷漠,不想耽误时间惹麻烦,所以在乘车人严重醉酒,意识不清的情况下“甩客”,并取消了订单。这一举动如同一只无形的手,将乘客朝着最终溺亡的悲惨结果,重重地推了一把,承担相应的责任是理所应当。但其代理律师认为,司机取消订单符合平台规定的免责取消的情形,不应承担责任。
那么,平台的免责情形规定究竟是否合理合法?首先,《民法典》明确规定,承运人在运输过程中应尽力救助患有急病、分娩、遇险的旅客,本案中乘客保某醉得很严重,话都说不清楚,被扶下车后就倒地,将其单独撇下会有多危险,司机应该完全可以预见,但其依然选择将其抛下,扬长而去,显然是没有做到“尽力救助”。而即便平台有免责规定,也是不能与法律相冲突、相抵触的;
再者,即便根据平台的免责条款,司机的行为也不合规。平台规定,在醉酒乘客可能会危及驾驶员或者其他乘客安全的情况下,网约车驾驶员可以无责取消相关的订单。保某已经连自己站着都很困难,无人照料便会处于危险之中,又如何危及驾驶员的安全呢?很显然,驾驶员不是因为感觉自身安全被威胁,才抛下保某,取消订单的,拿这个说免责,实在很牵强。
法律上的是非责任,自然有法律去判定,而从朴素的情感道德出发,这个网约车司机的行为,也是让人感到心寒,甚至应该受到谴责的。当然,不顾一切喝得醉醺醺的人,的确对自己的安全不负责任,但身为交通服务从业者,承载着人们平安出行的期待,总应该保有最基本的职业道德和同情心。遇到有困难、有危险的人,应该尽量去保护一下,帮一把。
在本案中,如果司机蔡某对自己的乘客稍有些关怀之情,在保某说不清地址时选择报警,或是将他送回酒店,或通过平台联系其紧急联系人,都可能挽回一条鲜活的生命,但他却选择了最糟糕、最无情的方式。这固然与其个人的道德品质有关,但也足以说明,网约车平台未能通过必要职业培训和规章制度,去教育和引导驾驶员提供更安全、更有温度的服务。这也是法院判定平台担责的重要原因。
人与人之间的互爱和互助,推动着社会的发展进步,延续着人类的文明。没有人可以完全脱离群体,单独生存在“真空”中,所以我们需要去帮助他人,从而相信,在我们需要帮助时,也有人会挺身而出。
一直以来,类似“女孩打车去墓地,司机察觉不对劲报警救回她一命”“女子网购啤酒和头孢想轻生,两位骑手相遇后报警救人一命”这样的新闻,总能让我们感到庆幸和暖心,就是因为,来自陌生人的善意和关怀,让生命更为坚韧,让人生充满希望。法律要惩罚错误,更要照亮人心,希望更多人通过此案,能够对生命、对他人多一分责任感,让人间少一些本可避免的悲剧,多一些互放光亮的暖意。
(来源:极目新闻 作者:屈旌)